How to Avoid 3 Common Problems Users Face Stemming from Poor Digital Wayfinding

Eyedog.US works because it removes obstacles for users so that they can focus on the purpose - not the logistics - of their visit. Effective wayfinding must anticipate navigation challenges, so that it can resolve them before users face a difficult navigation experience. We hear about the same wayfinding challenges all of the time; those common problems are avoidable with a bit of forethought, and a solution that effectively and efficiently resolves wayfinding woes.

Wayfinding Challenge #1: Position Accuracy & Reliability

The directions are hard to use; lagging mobile directions make it tough to tell where I am in relation to the map & directions on my smartphone. And if I make one wrong turn, I have a hard time getting back on track with the directions on my phone.

Eyedog’s Solution: Photo Landmark Navigation

Eyedog uses photos of your path, rich with landmarks as visual cues, to show a clear journey from your starting point to your destination. And you - the user - can swipe or scroll through the photos at your own pace. As you reach the landmark you see on your smartphone screen, you can advance to the next photo direction at your own pace. And, the entire journey remains accessible, so you can scroll back to backtrack, or look ahead, at any point in your journey. You won’t ever have to interpret a map, and there isn’t any issue of lag time, because once your path loads, you scroll through photos at your own pace. 

Wayfinding Challenge #2: App Adoption

I don’t want to download an app, login, or remember a password just to get directions.

Eyedog’s Solution: Responsive Web App

Eyedog does not require an app download to access directions. A responsive web app, Eyedog loads your path without requiring you to login or sign up. By scanning a QR code, or tapping a link, you will access your photo directions. Some pathways are pre-populated: you see your start and/or end point already filled in. Others allow you to select your own start & end point. Either way, Eyedog provides directions using the smartphone in the palm of your hand, no app OR map required.

Wayfinding Challenge #3: User Adoption

I didn’t know my hospital even had indoor directions I could access from my phone! 

Eyedog’s Solution: Self-Service Options & Appointment Integration

With self-service options and integration with appointment reminders, Eyedog is easily accessible to users at any point in their journey to or within your healthcare facility. With our Wayfinding as a Service offering, we offer adoption best practices, guided support to facilitate effective marketing of the wayfinding solution, and clear staff support designed to socialize Eyedog among the community. With Eyedog.US, there is no way your patients won’t know about Eyedog as an option to access clear directions!

Successful Wayfinding Solutions

We understand the importance of seamless navigation in complex indoor spaces, and we're here to help you find the perfect solution for your needs. Click here to experience the power of Eyedog's digital wayfinding solution firsthand and discover how it can benefit your organization.